ac567's Privacy Policy
Your personal information is completely safe with us — ac567 protects your privacy through SSL encryption and strict data protection policies.
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Introduction and Scope
ac567 ("we", "our", "platform") operates a trusted online casino and betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use our website ac567.cam and related services ("Services").
By using our Services, you agree to the terms set out in this Privacy Policy. If you do not agree with this Policy, please refrain from using our Services. This Policy should be read as part of our Terms and Conditions.
This Policy applies only to individuals who are 21 years of age or older. We do not intend to collect information from minors.
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What Information We Collect
ac567 collects various types of information to provide services, manage accounts, and ensure user safety. Details are provided below:
a) Identity and Contact Information
- Full name
- Date of birth (for age verification)
- Email address
- National ID or passport number (for KYC verification)
- Address (including division and district)
b) Financial Information
- bKash, Nagad, Rocket, or bank account number
- Deposit and withdrawal transaction history
- Payment method type
- Betting and winnings records
c) Technical and Device Information
- IP address and geographic location
- Browser type and version
- Device model and operating system
- Cookie and session data
- Site access time and duration
d) Usage and Behavioral Information
- Types and number of games played
- Betting types and habits
- Live chat and support conversations
- Responses to marketing emails
- Page visits and click patterns
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Methods of Data Collection
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Purpose of Data Use
ac567 uses collected information only for the purposes listed below:
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfers)
- Age verification and implementation of responsible gaming policies
- Fraud prevention and anti-money laundering (AML) compliance activities
- Providing 24/7 Bengali live chat support and improving customer service
- Delivering applicable bonuses and promotional offers (such as a 100% welcome bonus)
- Personalizing user experience and improving service quality
- System maintenance, bug fixes, and technical improvements
- Fulfilling legal obligations and reporting to relevant authorities
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Sharing Information with Third Parties
ac567 does not sell your personal information to third parties. However, some information may be shared in the limited circumstances below:
Payment Processors
Financial information required to complete transactions through payment methods such as bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment processor. These third parties are governed by their own privacy policies.
Legal Authorities
In the case of court orders, lawful requests from law enforcement agencies, or other legal obligations, necessary information may be shared with government authorities.
Technology Service Providers
Selected cloud hosting, security, and analytics service providers used for the technical operation of the site may process technical information on a limited basis.
Game Software Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may use minimal technical data to ensure safe and fair gameplay. They do not have access to your full identity information.
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Cookie Policy
Cookies are small text files that our website stores on your device. ac567 uses the following types of cookies:
Essential Cookies
Essential for the basic functionality of the site — maintaining login sessions, form protection, and security.
Performance Cookies
Collects information about site usage statistics, how long pages are visited, and error reporting.
Preference Cookies
Remembers your language preference, display settings, and choices for a personalized experience.
Cookies can be disabled by changing your browser settings, but this may limit some features of the site.
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Data Security Measures
ac567 adopts industry-standard technical and organizational measures to protect your personal and financial information:
While we are committed to ensuring the highest level of security, data transmission over the internet is not completely risk-free. If you suspect a security breach, please contact us immediately.
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Data Retention Period
ac567 stores your information only for as long as necessary. The general policy is as follows:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, financial and identity records are retained for the period required by legal obligations.
- Transaction Records: Financial transactions and KYC documents are retained based on legal and regulatory requirements.
- Marketing Data: Retained until you withdraw consent or your account is closed.
- Cookie Data: Different cookies have different lifespans — session cookies are deleted when the browser is closed; persistent cookies remain until their set expiry date.
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Your Rights
As a user of ac567, you have the following rights regarding your personal information:
Right to Access
You can request to know what information we hold about you and receive a copy of it.
Right to Correction
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Deletion
In certain circumstances you can request that your information be deleted, however some information may need to be retained to meet legal obligations.
Objection to Processing
You can object at any time to the use of your information for marketing purposes and withdraw your consent.
To exercise these rights, email [email protected] or contact our 24/7 live chat. We will verify your request and respond in a timely manner.
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Protection of Minors' Data
ac567 provides services only to individuals who are 21 years of age or older. We do not knowingly collect any personal information from minors. Age verification is mandatory during account registration.
If we become aware that a minor has registered with our Services, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child has registered on our site, please contact [email protected].
To learn more about responsible gaming, please read our Responsible Gaming page.
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Changes to the Privacy Policy
ac567 may update this Privacy Policy from time to time. For significant changes, we will:
- Display a notice on the site
- Send a message to your registered email address
- Update the "Last Updated" date at the top of this page
Continued use of the Services after a change is made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
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Contact Us
Have a question about privacy?
Contact us for any questions or requests regarding this Privacy Policy.
24/7 Live Chat — Support available in Bengali
Read more: Terms and Conditions | Responsible Gaming | FAQ